Case Study #12: An Electronic Imaging Technology Company
Project: Improving interdepartmental coordination and communication
Background:
A company that is a leader in the field of electronic imaging technology had grown very rapidly. Then, with the downturn in high-technology, the company had had to cut back on its workforce and reorganize some of its departments. Issues of "silo" mentalities and lack of coordination between departments were exacerbated by the need to do more with less people, and communication tensions at the employee as well as the manager level had reached a crisis level.
Assignment:
Through one of CMCT's strategic partners, design and carry out a pilot intervention with two of the departments to address the coordination and communication issues and establish better protocols and attitudes towards working together as part of a team effort.
Intervention:
To determine what the specific issues were, CMCT's Technology Practice administered a questionnaire to all the employees of the two departments. The department heads were interviewed individually, and group interviews were held with the employees. CMCT then developed and facilitated a one-day off-site retreat process for the two departments, which involved developing a teamwork vision, practical teamwork exercises, focused work on defining and prioritizing issues, brainstorming solutions, and commitment to a plan of action.
Result:
An enthusiastic response from the participants in the retreat, leading to a reduction in the communication tensions and a commitment to implementing the plan of action for improved coordination between the departments. The retreat's accomplishments were also brought to the company's Executive Team, which committed to implementing the action plan in the rest of the company as well.
Key Disciplines:
Team Building, Organizational Development, Retreat Facilitation, Process Improvement.
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