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CMCT has developed a wide variety of corporate training programs, seminars and workshops to assist in the development of leadership, management, communication, teamwork, productivity, and cross-cultural business skills.
Each program is customized to meet the specific requirements of the client, and emphasizes application of learning to the participants' concrete issues and challenges on the job and in the organization.
These
programs can be combined in an integrated series to meet individual
organizational needs.
Training
Programs in Organizational Leadership
Training
Programs in Management, Communication, Teamwork, and Productivity
Training
Programs in Cross-Cultural and Global Business Skills
Training
Programs in Organizational Leadership
How
Leaders Lead
Leaders envision the future, make decisions, communicate, and motivate
others. Effective leadership is an art that involves attitude, imagination,
knowledge, skill, commitment and consistent practice. This seminar
takes you through the essentials of leadership success. How to cultivate
vision, practice integrity, take risks, inspire others, and exercise
authority. How to model the values you stand for, give and receive
trust, draw on people's potential, communicate with power, and develop
an effective personal presence and style. How to create effective
teams and keep everyone focused on shared values and objectives.
Recommended for all who find themselves in positions of leadership.
Leading
and Managing Change
Principles, approaches and techniques for leading and managing human,
technical and organizational change. How to strengthen employees'
change readiness, understand the dynamics and roles of change, make
decisions that are aligned with organizational and external realities,
and follow through with structured implementation. A systematic
method for managing the change process. Option of using an actual
organizational situation as case study.
Strategic
Planning
How to turn ideas into realities through effective strategic planning.
Overview of strategic planning purposes, principles, processes and
tools. Developing an effective planning team. Defining the organization's
mission, vision, and goals. Identifying challenges and opportunities.
Developing strategies, action plans and strategic budgets. Managing
and tracking implementation. Participants work with real-life planning
issues from their own organization(s).
Developing
your Organization
Overview of basic principles, methods, tools and techniques of organizational
development. Workshop specially designed for leaders and managers,
to help them increase the effectiveness of their organizations.
Examination of the leader and manager's role in organizational development,
how to be a good diagnostician of organizational issues, types of
interventions recommended for specific problems, where and how to
use organizational development specialists. Participants discuss
and trouble-shoot concrete issues from their own organization(s).
Effective
Organizational Communication
How to improve your organization's internal communications through
systematic programs, policies and training. Conducting an employee
communications audit, identifying communication needs and blocks,
developing communication strategies, defining and clarifying messages,
creating communication protocols and norms, developing communication
checklists for specific functions and issues, use of different communications
channels and technologies, creating employee involvement and communication
feedback loops.
Negotiation:
The Art of Building Relationships
How to approach negotiation with confidence. Understanding when
negotiation is necessary or appropriate. Learning to practice a
relationship-based negotiation philosophy that stresses mutual satisfaction
of needs. Principles, strategies and tactics used in negotiation.
Characteristics of a good negotiator, key skills and attitudes for
negotiation success. Cultivating a personal negotiation style. Avoiding
critical negotiation mistakes. Workshop makes use of negotiation
scenarios brought by participants, and involves intensive practice
and role-playing.
Leadership
& Teamwork Through Mountain Metaphors
How to use the powerful enabling tool of trekking and mountain metaphors
to open up new ways of thinking about leadership and management
problems and their solutions. Skill areas include leadership, teamwork
and communication; generating vision and establishing values; setting
goals and formulating strategy; developing plans and managing implementation.
This experiential workshop can be delivered as a training workshop
or as a teambuilding seminar combined
with a retreat and an outdoor hiking component.
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Training Programs in Management,
Communication, Teamwork and Productivity
Basics
of Management
A well-rounded 12-week training program to help managers increase
their personal leadership and management effectiveness. Our flagship
program. Includes exercising authority, establishing accountability,
motivation, planning, organizing, setting and tracking goals, delegation,
decision-making, problem-solving, leading teams, and developing
employees. Recommended both for new supervisors and as a refresher
for more experienced managers. Involves a weekly interactive seminar
(1 1/2 - 2 hours), personal goal setting, assessments, and individualized
coaching. Offered in-house for groups of up to 12 managers.
Workplace
Communication and Human Relations
Overview and practice of skills to enhance communication and interpersonal
relations in the workplace. Importance of attitude as the source
of behavior. Understanding differences in personality and communication
styles. Main elements of the communication process, and how to enhance
your skill in all of them. Practicing the art of effective listening
and feedback. Dealing with fear and self-consciousness. Developing
assertiveness and the ability to deal with aggressive behavior on
the part of others. Addressing problems, not personalities. Benefits
of focusing on relationship-building and open communication. How
to practice effective communication and human relations in specific
workplace situations.
The
Art and Science of Delegation
How to increase your personal productivity as a manager and make
effective use of your people resources through effective delegating
of tasks, projects and overall responsibility. Overcoming attitudinal
and structural barriers to delegation. Identifying what needs to
be delegated and to whom. Developing delegation plans, communicating
the delegation and providing necessary training, tracking results
and providing feedback. Use of delegation as a means of developing
and empowering your employees.
Results-Oriented
Performance Evaluation
How to use the tool of performance evaluation to get the performance
results you need. Purposes of performance evaluation. How to promote
employee involvement and participation. Setting meaningful goals.
Documenting performance and providing feedback. Writing an evaluation,
applying ratings. How to conduct a constructive evaluation meeting.
Using employee goal-setting and performance evaluation as a tool
for continuous improvement.
Basics
of Project Management
A practical introduction to the basic principles and tools of project
management. Role of the project manager and nature of the project
life cycle. Setting reasonable project plans and measurable objectives.
Defining specifications, schedule and budget. Leading and motivating
a project team. Planning, implementing, and bringing a project to
conclusion. Tracking, progress reviews and evaluation of results.
Use of project management tools and techniques. Alignment of project
activities with ongoing organizational goals and activities.
How
to Conduct Effective Meetings
Basic principles, techniques and tools for making meetings effective
and productive. Goals, agendas, physical arrangements, meeting roles,
ground rules, decision processes, action minutes, closure, follow
up. How to achieve results and avoid common meeting pitfalls.
Time
Management
Principles and techniques for managing your time and that of the
people you supervise. Establishing priorities and work-life balance,
taking charge and being proactive, the importance or working from
goals and plans. Understanding the cumulative payoff of even small
improvements in time management. Typical habits and excuses that
create the "not enough time" mentality. Strategies for
maximizing time use. Use of time management tools. Focus on helping
participants establishing realistic goals and disciplines that will
create changes in their time management behaviors.
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Training Programs in Cross-Cultural
and Global Business Skills
Working with India
The flagship program of the CMCT
India Practice. An interactive cross-cultural training workshop for managers and
professionals working with India – doing business in India, outsourcing to India,
or interacting with Indian team members. Development of cross-cultural awareness and
knowledge about India as a foundation for building sound working relationships. Use of
an analytic framework for cultural differences in values and work-related behaviors.
Strategies for communicating effectively with Indian employees, business partners, vendors,
outsourcing partners and professional counterparts. Includes pre-session questionnaire, multi-media
presentations, communication scenarios, and best-practice strategies.
New! Cultural Awareness: India Online
A 1-hour online program in two 30-minute modules. Introduction to
India for leaders, managers and employees who require general cultural
awareness as a foundation for building sound working relationships
with Indian colleagues and business associates. Module 1: background
information on the historical, economic, political and cultural
context of Indian business today. Module 2: overview of differences
between Indian and American communication patterns and strategies
to bridge these differences. Can be used as a stand-alone, or in
conjunction with CMCT's instructor-led "Working with India" program, as "book-ends" pre-work and review.
Living
and Working in India
Pre-departure training program for professionals and managers (and
their families) going to India on short-term or long-term work assignments.
Program includes both detailed information about living and working
in India and the development of adjustment and coping skills to
assure a successful experience. Topics include business customs
and protocol, managing in an Indian context, working with internally
diverse Indian teams, social and professional life in India, and
skills for successful communication and negotiation, as well as
practical tips for health, safety and recreation and how to cope
with culture shock.
Working with Americans
An interactive cross-cultural training seminar for employees from other cultures working in U.S. companies, or who are employees of non-U.S. companies providing services to U.S. clients. How cultural differences affect mindset, behaviors and communication. American core values, business culture, workplace interactions, communication styles, etiquette and protocol. Learning and practicing the workplace behaviors generally expected by Americans, and effective U.S.-style workplace communication. Development of strategies and action plans for adapting behavior and communication styles in order to work more effectively with Americans. Available both as face-to-face training
and in synchronous interactive webcast format.
Living
and Working in the United States
Logistical orientation and cross-cultural training. Introduction
to U.S. social, business and workplace culture for employees
recently come for abroad or insufficiently acculturated to the U.S.
social and work environment. General cultural knowledge, central
cultural values, family and social interactions, dealing with everyday
practical matters, business practices, workplace interactions, management
styles, career and professional development expectations, communication
styles, do's and don'ts.
A to Z Communication
Skills for the U.S. Work and Business Environment
Effective one-on-one or small-group communication training for
managers and professionals from abroad needing to improve their
communication skills for success in the U.S. workplace. Personal
professionalism, voice improvement, presentation skills, public speaking,
communication etiquette, foreign-accent reduction, networking and social skills.
Leading
and Managing Across Cultures
How to be an effective leader and manager of the new
multicultural and international workforce, including self-awareness and intercultural awareness.
Learn how culture functions, types of social and organizational cultures, how cultural values function,
the central elements of business culture, key cross-cultural skills, and effective cross-cultural strategies.
Building Effective Global
Multicultural Teams
Advanced skills for leaders of global multicultural teams. How to use the increasing diversity of
the workplace as a source of strength and build an inclusive team culture. How to tap into differences
in backgrounds and perspectives to bring about increased creativity, motivation and productivity.
Skills for leading and managing in a global multicultural context, understanding and overcoming
differences in values and work styles, developing shared commitments, learning to use the full
range of resources available in global multicultural teams, and working towards the ideal of cultural synergy.
Working Successfully
in Global Multicultural Teams
Intercultural awareness and teamwork training workshop for professionals working together
in teams in multicultural global organizations. Awareness of cultural differences and their
impacts on work-related norms and behaviors, examination of differences in values, assumptions
and expectations. Skills and best practices for interacting and communicating in a global
multicultural context. Workshop may be combined with customized teambuilding activities.
ABC's
of Business Across Cultures
Understanding the do's and don'ts of conducting business in different
cultural contexts. Topics include business practices, establishing
credibility, approaches to business relations, punctuality and appointments,
selling, persuading, negotiation, agreements, protocol and business
entertaining. How to adapt one's own style to be more effective
in particular cultures.
Valuing
Diversity in the Workplace
A four-module series of trainings designed to increase the diversity
awareness and skills of employees and managers working in multicultural
and global cross-cultural workplace environments. Understanding
one's own cultural values and assumptions, the nature and impact
of prejudice and stereotypes, acceptable and unacceptable workplace
behaviors, and the benefits that come from embracing diversity.
Skills for communicating with, working with and providing service
to people of different cultural backgrounds. Modules (Working Together,
Serving Our Customers, Bridging Cultures, Managing Diversity) can
be "mixed and matched" for the client's convenience.
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