Case Study #10: A Fortune 500 Financial Services Company Supported by Offshore Services in India
Project: India cultural awareness training for U.S.-based teams
Background:
A Fortune 500 financial services company developed an offshore outsourcing relationship with Indian vendors for the development and support of its software and online services. This involved ongoing interactions between U.S. based project and technical support staff and counterparts at the vendor sites in India. To facilitate interactions and head off communication problems, the client company desired to have all of the relevant U.S. based staff receive basic India-U.S. cross-cultural training.
Assignment:
Working closely with the client, customize an appropriate "Indian Cultural Awareness" training program, and deliver it to groups of U.S. based staff over a period of several months.
Intervention:
CMCT’s India Practice customized for this company a half-day face-to-face "Indian Cultural Awareness" training. The training was delivered to different groups of managers and employees by a bi-cultural CMCT India Practice team. Feedback and recommendations to client were made after each training. A one-hour self-paced online training program was used as pre-work and post-session review for the participants. Over 25 sessions were delivered over a period of several years, impacting around 600 employees.
Result:
Gradual improvement in the communications and effectiveness of the working relationships between the U.S. based personnel and the project and support team members in India.
Key Disciplines:
Cross-Cultural Training, Training Program Development, e-Training Solutions.
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