Case Study #5: A Health Care Services Company
Project: Training needs assessment and training resource identification
Background:
A new Director of Human Resources in a health care services company determined that the company's approach to training had been too haphazard, thereby wasting money and failing to align training with the company's priorities of performance improvement and business expansion.
Assignment:
Perform for the company a TQM-based training needs assessment to determine priority-training targets and develop a selective directory of external training resources suitable for meeting these targets.
Intervention:
CMCT's Health Care Practice developed and conducted a customized training needs questionnaire and prepared an analytic report summarizing identified needs and ranking priorities for action. This was followed by targeted research to identify a range of the best possible training resources for each category of needs (ranging from computer skills/IT training to TQM training, communication training, performance evaluation, and ISO 9002 Management Representative training).
Result:
The company gained within a short time the vital information necessary to develop and budget for a comprehensive training plan in support of its business goals and commitment to performance improvement.
Key Disciplines:
Training Needs Assessment, Training Resource Identification, Training Resource Evaluation.
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