Case Study #6: A Student Services Division of a Public University
Project: Organizational restructuring and change management
Background:
A Student Services Division of a large public university had undergone an internal self-assessment process. This process resulted in identifying four priority issues that hampered the effectiveness of the Division: leadership, organization, decision-making and communication.
Assignment:
Guide and assist with the implementation of a comprehensive change management initiative to address the issues of leadership, organization, decision-making and communication.
Intervention:
CMCT's University Practice conducted interviews with all senior and middle managers to assess the structural, cultural, management, resource and communication dimensions of these issues. A detailed set of action recommendations was prepared for a restructuring based on client service needs, a shift to team leadership, clarification of roles and authority, and effective decision-making processes.
CMCT also assisted in the creation of a comprehensive restructuring and change management plan. Finally, for the transition to the new structure, CMCT operated as change management coach to senior management, guiding and advising on both strategy and tactics, and "shadow-managing" to help the organization move from concept to action plan to implementation.
Result:
The result was major change in the leadership structures of the Division, and significant progress towards a more streamlined, integrated and client-oriented operation.
Key Disciplines:
Organizational Needs Assessment, Change Management, Organizational Culture, Organizational Structure and Design, Executive Coaching.
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