Case Study #8: A Multi-Department Academic Division in a Research University
Project: Implementation of structural change and development of management capacities
Background:
A multi-department academic Division in a large and prestigious research university, in an effort to streamline operations and create greater management accountability, had grouped a number of smaller departments into administrative units served by shared staff. Structural and authority issues, resistance to the change from some quarters, and weaknesses in management and supervision skills were preventing the transition from being successful.
Assignment:
Consult with and advise the Dean on change management approaches, identify implementation problems and recommend solutions, coach department Chairs and administrative Managers in management and supervisory methods, facilitate communications among the various stakeholders.
Intervention:
CMCT's University Practice consulted with the Dean on long-term goals and strategies, worked with two units on developing better internal communication, management and working protocols, helped facilitate communications between the units and the Dean, and prepared a comprehensive report offering concrete suggestions for addressing overall issues around the new structure and departmental administration in the Division.
Result:
The Dean's vision was clarified and more effectively communicated. The operations, morale and functionality of the administrative units were substantially improved. The complex issues around resistance to the new structure were clarified and analyzed in a way that could enable eventual resolution. Best practices for departmental administration were defined and promoted within all the units.
Key Disciplines:
Change Management, Organizational Development, Organizational Structure and Design, Management Development, Executive Coaching, Management Development, Communications Strategy, Communications Facilitation.
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